Start with the selected toilet type
Write whether the design is close-coupled, floorstanding with a concealed cistern, wall-hung or a raised exposed cistern arrangement. The arrangement comparison helps clarify ambiguous product names. Each type has a different set of components to account for.
Manufacturer listings illustrate the need for this check. Crosswater's Kai and Glide examples identify pan and seat components while noting separate concealed-system items. Burlington's high-level assembly lists its constituent parts. None of those examples means every retailer bundle contains the same items.
Give each component a status
Use one row per component and write the exact code, compatible partner and source of supply. 'Included' should mean explicitly included in the quoted product or package, not simply visible in the photograph. If the installer is supplying a part, record that responsibility rather than adding an unconfirmed retail substitute.
For a combined basin and WC furniture scene, the furniture, basin, tap, toilet and concealed parts may each need separate confirmation. The illustration is a prompt to check the contents, not proof of a complete package.
| Component | Record before ordering |
|---|---|
| Pan and seat | Exact codes; seat features and fixings included |
| Cistern or frame/cistern | Compatible model and flush specification |
| Flush plate, button or lever | Compatible code and any necessary kit |
| Connections and fixings | Installer-confirmed requirements and supplier |
| Furniture or enclosure | Separate scope, finished dimensions and access |
| Instructions and care | Documents for the exact supplied models |
Close the interfaces between suppliers
If different suppliers provide parts, ask who confirms that the complete combination works. A matching colour does not establish a compatible flush plate and cistern. A pan's attractive outline does not establish that it suits the existing soil-pipe route.
For a shower toilet, add the services and care brief. Keep any model-specific power, water or control requirements attached to the order. Do not substitute an ordinary seat or connection simply because it appears similar.
Keep the agreed version with the order
Before confirming, compare the quotation against the matrix and mark any unanswered row. Record finish variants and product generations where relevant. If a substitution is proposed, recheck the affected compatible parts and dimensions rather than assuming the old confirmation transfers automatically.
At delivery, use the existing bathroom order and delivery checklist alongside this WC-specific matrix. Preserve packaging labels and instructions as appropriate, and report discrepancies through the supplier's process. Bring the matrix to the appointment so product selection and the practical supply scope can be discussed together.
The Empire 1100 WC Unit listing supplies the illustrated furniture scene. Confirm each pictured item separately; the photograph does not establish the contents of an order.
Sources & further reading
- Crosswater: Kai back-to-wall toilet and seat ↗
- Crosswater: Glide II short projection model and components ↗
- Burlington: Standard high-level single-flush WC ↗
Prepared with AI assistance from the linked sources and Elegant Haven’s published service information. This guide helps you prepare decisions; product suitability and installation details need confirmation for your own room. It is not a record of a completed Elegant Haven installation or an expert sign-off.
